Account
- How do I create an account on The Realest?
- What does the credit limit on my account mean?
- How do I increase my credit limit?
- How do I remove a payment method from my account?
- What is The Realest’s identity verification process?
- I'm having issues verifying my identity or payments. How do I fix that?
About Us
Auctions & Buy-Now
Shipping & Tracking Information
- What are the shipping rates for buyers?
- How can I track my item?
- How can I change my shipping details?
- Are there any shipping restrictions?
- What are the expected delivery dates for buyers?
- Why did my item get shipped back to The Realest? What will happen?
Payments
- What charges should I expect in a transaction with The Realest?
- How does the payment process work once I've won an auction?
- Does The Realest charge a buyer’s premium?
- Does my credit card get charged as soon as I place a bid?
- Which payment methods are supported?
- How do I know my payment and personal information is secure with The Realest?
Resales
- What is a "resale" and how does it work?
- Why do some items not have the "Make Offer" or "Instant Buy" button?
- What do I get charged in a resale?
- What if I don’t want to receive offers or sell my item(s)?
- How do I change my item's minimum threshold for resale offers?
- How do I pack my item back to The Realest after accepting a resale offer?
Authentication
- Will my item come with a Certificate of Authenticity or a Letter of Provenance?
- How do I know the items from The Realest are authentic?
- What do the gold and silver authentication holograms mean?
- How do I verify the authentication of my item?
- After I receive my item, what if I have a question or concern about its authenticity?
- How do I link my item to an account with The Realest?
Certified by The Realest
- What is Certified by The Realest?
- What is the difference between Authenticated and Certified?
- Does Certified by The Realest mean that The Realest authenticated my item?
- What kinds of items can I submit?
- What information does The Realest review?
- How do I submit an item?