Returns & Refunds
Shipping & Tracking Information
- How can I track my item?
- What are the expected delivery dates for buyers?
- What are the shipping rates for buyers?
- How do local/in-person pickups work?
- Are there any shipping restrictions?
- How can I change my shipping details?
Authentication Process
- How do I link my item to an account with The Realest?
- How do I verify the authentication of my item?
- How do I know the items from The Realest are authentic?
- What do the gold and silver authentication holograms mean?
- After I receive my item, what if I have a question or concern about its authenticity?
- Can I sell and/or authenticate my own items through The Realest?
Auctions, Bidding & Payments
- How does the bidding process work?
- Does The Realest charge a buyer’s premium?
- Does my credit card get charged as soon as I place a bid?
- Can I retract my bid?
- How does the payment process work once I've won an auction?
- What payment methods are supported?
Account
- How do I delete my account from The Realest's platform?
- How do I remove a payment method from my account?
- I'm having issues verifying my identity or payments. How do I fix that?
- How do I create an account on The Realest?
- How do I increase my credit limit?
- Where can I find my saved items (or favorite items)?